1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, and payment details provided during booking.
- Booking Details: Check-in and check-out dates, special requests, and preferences.
- Usage Data: Information about how you interact with our website, such as IP addresses and browsing activity.
- Feedback: Comments, reviews, or surveys submitted by you.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process and confirm bookings.
- To communicate with you regarding your stay or inquiries.
- To improve our services and enhance the guest experience.
- To comply with legal obligations or resolve disputes.
- For marketing purposes (e.g., promotional emails), only if you have opted in to receive such communications.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third parties who assist with payment processing, security, and customer support.
- Legal Authorities: When required by law or to protect our rights and property.
4. Security of Your Information
We take appropriate measures to protect your information from unauthorized access, loss, or misuse. This includes using secure payment processing systems and encrypted storage for sensitive data.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal information, subject to legal or contractual requirements.
- Opt out of marketing communications at any time.
To exercise these rights, please visit our contact page.
6. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze website traffic. By using our website, you consent to the use of cookies.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website, and the “Effective Date” will be revised accordingly.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please visit our contact page.